> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinakelai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Internal error

> HTTP 500, internal-error. Something failed unexpectedly on Pinakel's side.

| | |
| - | - |
| Type | `https://docs.pinakelai.com/errors/internal-error` |
| Status | 500 |
| Retry | Yes, once or twice with backoff. |

## When it happens

An unexpected error. It is logged with the `request_id`.

## What to do

Retry once or twice with exponential backoff. If it persists, email [support@pinakelai.com](mailto:support@pinakelai.com) with the `request_id` and the time.

## Example

```json Body theme={null}
{
  "type": "https://docs.pinakelai.com/errors/internal-error",
  "title": "Internal error",
  "status": 500,
  "detail": "An unexpected error occurred.",
  "request_id": "req_01M7Q40TVWXYZ0123456789ABC"
}
```

See the [errors catalogue](https://docs.pinakelai.com/api-reference/errors.md) for every error type, and [Handling errors](https://docs.pinakelai.com/guides/errors.md) for retry strategy.


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